By working a customer service position, I have seen many interesting people. New Westminster is not a cookie cutter town with housewives that all dress the same, men in business suits and teenagers that look like they've stepped out of a GAP commercial. New West is quite diverse, including the mentally ill, the drug addicted, tradesmen and the welfare class. Working at a drug store we get everyone the town has to offer, and I mean everyone. On some days it seems like we get more types than the other. Welfare Wednesday, for example, we get all the poor people buying up toilet paper and cigarettes. On the last Wednesday of every month it's pension cheque day, so we get all the retirees coming in for their marmelade and cigarettes. Then, there is any other day of the week, month, year where we get all kinds of interesting characters. More often than not I act quite fake to all these people. They come in and make these comments as if they're funny and I'm supposed to laugh like we've known each other for a long time. It gets exhausting...really.
It's not that I'm unfriendly outside of work, or at work for that matter. I've just learned to keep my guard up and I'm huge on keeping my personal life away from the customer eye while at work. I've been hit on, had lewd comments thrown my way, and dealt with too many unfunny AND creepy people. I'm not naive and I certainly don't want to come across as gullible. What I wish I had is the guts to be is assertive. Today I had a customer, a man, who said something rather inappropriate. Dare I say it falls in the category of sexual harassment. He said, "Do you want to spank me? Have I been a bad boy?" Apart from the fact that a comment like this is a completely inappropriate thing to say to a cashier, he wasn't even an attractive man. No, he was old, smelly, fat, repulsive, and could not keep his mouth shut. I promptly said "No", but in such a way that I meant it as "That was not funny, and you've made this whole thing uncomfortable". And, apparently this guy is a Santa during the holidays, which only made me inwardly shudder because if moms knew he made comments like that to young ladies I doubt they would let their children sit on his knee. Anyway, I wish I had the assertiveness to say something to put him in his place. I'm not talking something lame like, "Sir, that was rude." I wish I had something utterly witty that would have left him speechless. Then again, I wish I could have been a little rude myself and said something like, "No, but I can kick your ass out the door instead, if you like." At any rate, I neither took it seriously nor personally. I was put off by it, to be sure, but later joking about it with my coworkers. Sometimes seeing the looks of shock and horror and disgust on their faces is worth it.
Fun fact: Over the last 4 years that I have been with my employer, I have been asked out at least five times by four different men. I've actually had someone say I should take that as a compliment because I'm cute. I mean, I know I'm cute. I go out of my way to look good every morning, but it's lame on these guys' parts. I'm at the point now where I've been with Nate long enough that I tell them that I'm married. One of them asked where my rings are and I told my first blatant lie in years: "I don't wear them because they'll get wrecked here. I handle too many things." Honestly, if I had rings that wouldn't even be true, because I'd wear them like a talisman to ward off other men. I'm tempted to by fake ones to wear only at work, but the problem with that is that we have too many regulars that would notice and I'd be bombarded with questions. This would actually bother me more because it would mean more lying and divulging my personal life, however false it may be, and I don't ever want to give the impression that that information is available to everyone.
Anyway, moving on. I had a lady today who asked for a plastic bag that she could tie to her head to protect her hair from the rain, like the real ones old ladies like to wear. I think she was embarrassed because she kept rambling about how funny it would be if it because the latest trend. I mean, you know how you sometimes bumble around with you words when you realize you've said something silly and you try to correct yourself? She was talking like that. I tried to get away without seeming rude so I started to walk backward, slowly. I think by doing that I ended up rushing her, but really she could have said, "I need it to keep it my hair dry at the bus stop." and left it at that. And, you know, she had really bushy curly hair and to me it only makes sense to prevent any further frizzing.
But if there's something I have learned about people in general when needing customer service is that they tend to give way too many details on whatever it is they want to inquire about. In other words, they talk way too much. I usually see this in refunding. I really like the ones who only say "I'd like to return this." versus the ones who go off on this whole story about how it didn't work or how it was the wrong the one. Sometimes I imagine my own parody of hollywood romantic "don't talk" moments by putting my finger to their lips to hush them and say softly, "I don't care, I'll still refund it." What the masses have yet to realize is that we have the most lax return policy that they'll ever seen in their lives AND they don't have to lie about it. It's important that we ask if a product has been used because, naturally, we don't want to put used products back on the shelf. Some people associate "used" with "nonrefundable", so they lie. This helps no one. They make themselves look bad, create more work for us, and can potentially make another customer upset. At the end of the day we right it off and get our money back too. Everyone wins. Lying is unnecessary.
But, you know, for all the nuisances I put up with working in a customer service role, I don't hate it. I don't love it but, in a way, I do like it.